What does a fingernail in a chicken wrap say about food safety at Nando’s? This unsettling incident occurred on March 13, 2026, at the Cribbs Venue in Bristol, involving customers Rob May and Freya Jones.

The couple, regular patrons of Nando’s who visit two to three times a month, were shocked when Freya discovered a fingernail in her chicken wrap after taking a bite. “To have someone else’s nail in your mouth is gross, my partner is horrified,” Rob May stated, expressing their disgust.

Following the discovery, the couple requested a full refund. Nando’s offered to remake their food, but they declined, feeling that returning to the restaurant was not an option. “The fact that they offered to remake our food is insane. Who would want to stay at a restaurant with a fingernail in their food?” Rob added.

This incident raises significant questions about food safety protocols at the restaurant. Regular customers like Freya, who frequents Nando’s at least three times a month, may now reconsider their dining choices.

As of now, Nando’s has not publicly commented on the specific incident, and details remain unconfirmed. The couple’s experience highlights the potential risks associated with dining out and the importance of stringent food safety measures in restaurants.

What remains unclear is how such an oversight could occur in a popular chain known for its quality. As customers await further information from Nando’s, the incident serves as a stark reminder of the need for vigilance in food preparation and handling.